PROJECT | Biller Dashboard
ROLE | UX/UI Designer
DURATION | Eight Weeks
Problem Statement
Revenue cycle management (RCM) is the financial process, utilizing medical billing software, that our current medical practices use to track patient care episodes from registration and appointment scheduling to the final payment of a balance. The current RCM does not support required by medical practices functionalities for the full billing process.
Project Goal
Design a new interface for the Biller Dashboard and Billing Settings.
Add new features and redesign existing.
Stage 1 | Research
As my knowledge within the realms of RCM management was insufficient enough to design portal, I created a research strategy to help understand,
‣ what is Revenue Cycle Management and the way it is being used by the Billers.
‣ identify biller’s needs, pains and their approach towards the billing process.
‣ what are the existing medical software on the market and the way they do billing.
Revenue Cycle Management
To further understand the billing process, I have conducted several interviews with the internal and external biller team to walk me through the entire billing process.
Key Findings
Competitor Analysis
I proceeded to conduct a competitor analysis of some of the direct players in the medical industry by reviewing their billing solutions, application features, interface design, and customization functionalities.
Stage 2 | Ideate
To understand the whole process of the billing cycle at Remedy, I created a detailed sitemap of the site and process flows. By doing this exercise, I was able to accomplish a full understanding of the existing system and the way different parts interconnect with one another. It allowed me to clearly see existing pain points and the possibility of improvements.
Stage 3 | Design
After completing the user flows, I began to flesh out wireframes for each of the tasks. At each and every stage of design, I had to ensure that the interface of the application should be easy for the user to comprehend and interact which will enable quicker task completions and adherence to the billing cycle.
Existing Design
New Design
Billing Process Flow
Stage 4| Prototype
I created a working high fidelity prototype of the designed screens using Invision. The task flows observed in the prototype are
Creating Favorite CPD Codes, Diagnoses and , ICD 10/ CPT Macro.
Blller Dashboard - Claim Management